GE Intelligent Platforms has announced Proficy® Water Operations, a work process management (WPM) application specific to Water/Wastewater utilities that builds on the industry-leading capabilities of the company’s Proficy Workflow solution. By guiding operators through procedures, WPM reduces risk and costs, improves quality and eases compliance by minimizing operator errors and tracking responses. Furthermore, to minimize the effect of a “brain drain” that many infrastructure industries will face when their expert operators soon retire, the solution captures and digitizes expert knowledge—ensuring that best practices become standard operating procedures. “Optimizing operations requires a work process management system to define, model and coordinate each utility’s workflows and resources,” Matt Wells, General Manager, Work Process Management Solutions, says. “A WPM system digitizes procedures to guide operators, track actions for reporting, and align plant processes for rapid response to normal and unusual events. Proficy Workflow applications drive proper notification and action by triggering corrective workflows and tasks through integrated real-time transactions.” For more information: www.ge-ip.com/wpm.