PMMI report finds manufacturers expect hiring challenges to intensify

A recent workforce report from PMMI, The Association for Packaging and Processing Technologies, shows that 95 percent of consumer packaged goods companies are struggling to hire skilled operators and technicians. The findings, published in the organization’s 2025 Inside the Workforce Gap report, indicate that nearly 60 percent of companies expect hiring challenges to become more difficult in the coming years.

According to PMMI, the labor shortage is driven by the retirement of experienced employees, high turnover among new hires, and strong competition for technical talent. Many companies also continue to rely on hands-on shadowing for training, which varies by shift and often fails to capture expertise before senior operators leave the workforce.

The report shows that printed materials and shadowing remain the most common training tools, while digital and embedded solutions are underused. Many manufacturers view automation as a way to reduce workforce pressure, particularly in loading, inspection, and changeover tasks, though return-on-investment concerns and limited plant space continue to slow implementation.

Original equipment manufacturers report frequent discussions with customers about workforce challenges. PMMI notes that machine builders who modernize equipment design and improve training support may be best positioned to help CPG companies close skills gaps. End users say that although advanced machines exist, they are often difficult to troubleshoot due to complex interfaces, customized configurations, and outdated manuals. Only 14 percent of companies surveyed consider printed procedures effective for operator onboarding or upskilling.

CPG companies are requesting more video-based training and scalable digital formats such as human-machine interface step-throughs and picture-driven manuals. PMMI reports that these tools could improve knowledge retention and reduce dependence on undocumented expertise. The organization adds that embedded guidance, multilingual materials, and accessible digital libraries may help operators work more independently and reduce downtime.

PMMI’s analysis concludes that equipment design improvements, clearer training materials, and continued OEM support after installation will be essential for CPG companies trying to strengthen operator skills and manage ongoing labor shortages.