Mark Carlson is a member of the global industry business unit for chemicals at SAP, where he has spent more than 20 years focusing on solution engineering, industry and value engineering, and most recently, the customer experience in the chemical industry. Prior to joining SAP, Carlson spent more than a decade working in the manufacturing and operations sides of the chemicals business. He has a degree in chemical engineering from Iowa State University and an MBA in management & marketing from Dallas Baptist University.